Customer service executive

Hiring a Customer service executive for Dubai.

Key Responsibilities:

• Onboard new customers, guiding them through the setup process
• Provide ongoing support to users, ensuring they have a positive experience with the platform.
• Collaborate with the team to continually improve the user experience
• Address any customer inquiries or issues in a timely and professional manner
• Maintain accurate records of customer interactions and follow-up actions
• Gather feedback from users to help refine and enhance platform features.

Requirements:

• Bachelor degree holder.
• Previous experience in customer support or a similar role is an advantage.
• A proactive attitude and the ability to work both independently and as part of a team.
• Ability to quickly learn and adapt to new technologies and systems
• A friendly and approachable demeanor, with a passion for helping others
• Strong communication skills, both written and verbal.
• Detail-oriented with excellent organizational skills.