Royan Dsouza

Over 6 years of experience in Administration and Customer Support domain.
Administrative Management and Customer service professional completed my Bachelors in Business Administration specializing in Operations Management with over 6 years of rich experience . I am an academically sound individual with practical experience within the  Management and Customer service professional domain. A highly dedicated and hardworking individual with a personal zest to be a great asset to the organization at all times.
Last Resume Update May 7, 2018
Address Dubai, United Arab Emirates
E-mail royan_dsouza@yahoo.com
Phone Number +971562761162
Website https://www.linkedin.com/in/royandsouza/

Experience

Team Creative
Admin/Customer Service Executive
Feb 2014 - Mar 2018
Administrative Executive/Customer Relation Officer
Team Creative, India

Key Areas: Customer Support , Administration Feb 2014-March 2018

As Administrative Executive my duties and responsibilities included:

• Managing operational and administrative functions.
• Strategically plan and monitor activities..
• Planning, directing and co-coordinating of operations with management.
• Develop and manage Client relationship.
• Providing leadership, motivation and support to the team.
Palmsoft Technologies
Sr. Customer Support /Quality Analyst
Jul 2012 - Dec 2013
Sr. Customer Support Executive
Palmsoft Technologies, India

Key Areas: Team Building, Problem Solving July2012-December 2013

As Customer Support Executive for Palmsoft technologies, my responsibilities included:

• Planning and implementing.
• Managing and improving lead generation campaigns, measuring results.
• Preparing online and print reports.
• Actively use any tool to improve quality, delivery and customer satisfaction.
• Managing the workflow.
• Manage overlaps or gaps in the production operations.
• Helping is research and presentation.
• Interacting with the management on regular basis.

During my tenure at Palmsoft Technologies I also handled training and quality analysis.
Envoy Mortgage Pvt. Ltd.
Process Associate
May 2011 - Jun 2012
Process Associate
Envoy Mortgage Pvt. Ltd, Mangalore

Key Areas: Customer Relation, Communication May 2011 – June 2012

As Process Associate for this company, my responsibilities included:

• Interacting with officers and team lead on daily basis.
• Maintain effective internal communications to ensure that all relevant company functions are kept informed of objectives.
• Following up on tasks and answering phones.
• Collecting and arranging reports for further analysis by the next department.
• Listening and giving presentations.
• Maintaining excellent communication and relationship with the customer.
Al Manar
Admin/Front Office Executive
Apr 2008 - Dec 2010
Front office and Administration
Al Manar, Bahrain
April 2008-December 2010
As Front office and administrator for this company, my responsibilities included:

• Act as first point of contact.
• Maintaining day to day transaction and record.
• Handling calls.
• Performing copying printing and filing of all documents and records.

Education

IIMRT
BBA
Mar 2014 - May 2017
BBA specializing in Operations Management

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