Rachel Suratos

Experienced

RACHEL IVANE G. SURATOS

Address: Sharjah, UAE

Mobile Number: +971.545.570.382

Email Address: rigsuratos@gmail.com

CAREER OBJECTIVE:

 

To operate efficiently, reliably and professionally towards a flawless customer service operation via effective management of people, process and technology; to build a long term career in my profession with opportunities for career growth; to be an active part of a globally and world class organization.

 

QUALIFICATIONS:

  • Computer Literate
  • Proficient in English both in oral and written
  • Team player
  • Customer service oriented
  • Flexible and easy to adapt for a new environment
  • Work-minded
  • Able to work under pressure with minimal supervision

 

TECHNICAL SKILLS:

  • Well versed in MS Office application (Word, Excel, Power Point, Outlook, Publisher)
  • Well versed in internet operation

 

EDUCATIONAL ATTAINMENT:

 

Bachelor of Arts Major in Economics

Holy Cross of Davao College

October 2009

Graduated

 


WORK EXPERIENCE:

 

  • Account Associate

January 2017 - December 2017

VXI Global-Davao, Philippines

 

  • Resolves customer's concern via call
  • Use telephone to verify customer's account
  • Greet customers warmly and ascertain the problem or reason for calling
  • Assists customers with their concerns and deliver resolution
  • Suggests solutions about their concerns or problems
  • Works with a Team Leader to ensure that customer service is being delivered

 

  • Administrative Assistant

July 2014 – December 2016

Appen Butler Hill Philippines

 

  • Serves as Administrative Assistant to Facilities, Admin, Finance, IT, Executives, Managers, Operations
  • Organize and manage filing system
  • Serves a primary receptionist in receiving guests, applicants, telephone calls, scheduling of appointments, and office correspondence
  • Maintains appropriate and timely inventory of office supplies
  • Coordinate administrative support tasks to applicants and newly hired employees for proper employee recording
  • Perform clerical duties, office errands and other job-related assignments

 

  • HR/Admin Staff

July 2013 – June 2014

DMC-Urban Property Developers, Inc.

Davao City, Philippines

 

HR Staff Assignments

 

  • Organized and orderly hiring of employees
  • Exerts full effort in sourcing applicants for vacant positions within one (1) month from the date of manpower requisition
  • Accurate processing of time sheets
  • Ensure that semi-monthly pay slips are distributed and received by all employees
  • Accurate processing of government benefits

 

Admin Staff Assignments

 

  • Timely and reasonable procurement of Office Supplies and equipment
  • Ensures that canvassing of prices for office equipment, furniture and other urgently needed office supplies are made within 2-3 days from receipt of the requisition
  • Reviews and give recommendations on office supplies being requested by different department
  • Supervision and monitoring of repair and maintenance of company vehicle
  • Ensures that all company vehicles are being scheduled for their regular monthly check-up
  • Attends to the documentary requirements from the insurance company in case of damage to company vehicles
  • Follow-up with the insurance company for approval of claims to facilitate repair of the unit
  • In-charge of petty cash fund disbursement and replenishment

 

  • Assistant Billing In-Charge and Payroll In-Charge

June 2012 – January 2013

Southship Handlers Phils., Inc.

 

Assistant Billing In-Charge Assignments

 

  • Ensures that all the required document/s for the billing/s are complete
  • Provide all the necessary information and amount for the vouchers and other documents attached to the billing/s
  • Reviews that all the information and the computation of the amount are correct
  • Prepare billings for the foreign client/s
  • Coordinates with the Finance Officer for the signatory of the vouchers, billings and other documents that are necessary
  • In-charge of the sending of the billing/s to foreign clients

 

Payroll In-Charge

 

  • Prepares SSS/Pag-ibig application forms upon requests of the employees intending to avail loans
  • Monitor status of loans, sickness notification
  • Ensures that all sickness notification forms are prepared accurately and to be submitted to HR
  • Ensure that all time sheets submitted by employees have complete in and out
  • Ensures that all absences have corresponding approved leave forms attached to the time sheet
  • Prepares weekly payroll for truck drivers and motorpool employees
  • Ensures that weekly pay slips are distributed during the releasing of the salary and received by all employees

 

  • Executive Secretary to the General Manager

October 2011 – May 2012

Filipinas Port Services, Inc.

 

  • Entertains walk-in and thru phone customers
  • Book flights and arrange appointments, meetings, seminars, convention for the General Manager
  • Records all the incoming and outgoing documents
  • Records the itinerary of the Department Heads
  • Documents and summarizes the Minutes of the Meeting
  • In-charge of the petty cash fund disbursement and replenishment
  • In-charge of placing the different documents in their proper folders or storage
  • Performs other task/s that is assigned from time to time

 

  • Executive Secretary to the General Manager

February 2010 – June 2011

Davao Platinum Ram Trading

 

  • Entertains walk-in and thru phone customers
  • Prepares payroll for the employees
  • Book flights and arrange appointments, meetings, seminars, convention for the General Manager
  • Prepare quotations for customer/s
  • In-charge of the inventory of the products, office supplies and equipment
  • In-charge of placing the different documents in their proper folders or storage
  • Performs other task/s that is assigned from time to time

 

TRAININGS AND SEMINARS:

 

Six Sigma Yellow Belt Training

Marco Polo Hotel, Davao City, Philippines

13 October 2015

 

Red Cross First Aid Training

Appen Office, Davao City, Philippines

18-19 July 2015

 

Project Management Training

Marco Polo Hotel, Davao City, Philippines

9-10 March 2015

 

PERSONAL INFORMATION:

 

Age: 29

Citizenship: Filipino

Date of birth: 22 July 1988

Birthplace: Davao City, Philippines

Status: Single

 

CHARACTER REFERENCES:

Available upon request

 

Last Resume Update February 5, 2018
Address Sharjah, United Arab Emirates
E-mail rigsuratos@gmail.com
Phone Number +971545570382

Experience

VXI Global
Account Associate
Jan 2017 - Dec 2017
➢ Resolves customer's concern via call
➢ Use telephone to verify customer's account
➢ Greet customers warmly and ascertain the problem or reason for calling
➢ Assists customers with their concerns and deliver resolution
➢ Suggests solutions about their concerns or problems
➢ Works with a Team Leader to ensure that customer service is being delivered
Appen Butler Hill Philippines
Administrative Assistant
Jul 2014 - Dec 2016
➢ Serves as Administrative Assistant to Facilities, Admin, Finance, IT, Executives, Managers, Operations
➢ Organize and manage filing system
➢ Serves a primary receptionist in receiving guests, applicants, telephone calls, scheduling of appointments, and office correspondence
➢ Maintains appropriate and timely inventory of office supplies
➢ Coordinate administrative support tasks to applicants and newly hired employees for proper employee recording
➢ Perform clerical duties, office errands and other job-related assignments
DMC-Urban Property Developers, Inc.
HR/Admin Staff
Jul 2013 - Jul 2014
HR Staff Assignments

➢ Organized and orderly hiring of employees
➢ Exerts full effort in sourcing applicants for vacant positions within one (1) month from the date of manpower requisition
➢ Accurate processing of time sheets
➢ Ensure that semi-monthly pay slips are distributed and received by all employees
➢ Accurate processing of government benefits

Admin Staff Assignments

➢ Timely and reasonable procurement of Office Supplies and equipment
➢ Ensures that canvassing of prices for office equipment, furniture and other urgently needed office supplies are made within 2-3 days from receipt of the requisition
➢ Reviews and give recommendations on office supplies being requested by different department
➢ Supervision and monitoring of repair and maintenance of company vehicle
➢ Ensures that all company vehicles are being scheduled for their regular monthly check-up
➢ Attends to the documentary requirements from the insurance company in case of damage to company vehicles
➢ Follow-up with the insurance company for approval of claims to facilitate repair of the unit
➢ In-charge of petty cash fund disbursement and replenishment
Southship Handlers Phils., Inc
Assistant Billing In-Charge and Payroll In-Charge
Jun 2012 - Jan 2013
Assistant Billing In-Charge Assignments

➢ Ensures that all the required document/s for the billing/s are complete
➢ Provide all the necessary information and amount for the vouchers and other documents attached to the billing/s
➢ Reviews that all the information and the computation of the amount are correct
➢ Prepare billings for the foreign client/s
➢ Coordinates with the Finance Officer for the signatory of the vouchers, billings and other documents that are necessary
➢ In-charge of the sending of the billing/s to foreign clients

Payroll In-Charge

➢ Prepares SSS/Pag-ibig application forms upon requests of the employees intending to avail loans
➢ Monitor status of loans, sickness notification
➢ Ensures that all sickness notification forms are prepared accurately and to be submitted to HR
➢ Ensure that all time sheets submitted by employees have complete in and out
➢ Ensures that all absences have corresponding approved leave forms attached to the time sheet
➢ Prepares weekly payroll for truck drivers and motorpool employees
➢ Ensures that weekly pay slips are distributed during the releasing of the salary and received by all employees
Filipinas Port Services, Inc.
Executive Secretary to the General Manager
Oct 2011 - May 2012
➢ Entertains walk-in and thru phone customers
➢ Book flights and arrange appointments, meetings, seminars, convention for the General Manager
➢ Records all the incoming and outgoing documents
➢ Records the itinerary of the Department Heads
➢ Documents and summarizes the Minutes of the Meeting
➢ In-charge of the petty cash fund disbursement and replenishment
➢ In-charge of placing the different documents in their proper folders or storage
➢ Performs other task/s that is assigned from time to time
Davao Platinum Ram Trading
Executive Secretary to the General Manager
Feb 2010 - Jun 2011
➢ Entertains walk-in and thru phone customers
➢ Prepares payroll for the employees
➢ Book flights and arrange appointments, meetings, seminars, convention for the General Manager
➢ Prepare quotations for customer/s
➢ In-charge of the inventory of the products, office supplies and equipment
➢ In-charge of placing the different documents in their proper folders or storage
➢ Performs other task/s that is assigned from time to time

Education

Holy Cross of Davao College
Bachelor of Arts Major in Economics
Jun 2005 - Oct 2009

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