atul agarwal

CV with more than 25 years experience ( 7 years in UAE )
  • A result driven professional with over 25 years of experience in Banking Automation (Cash Deposit Machines, Automated Teller Machines), IT, Sales & Business Development, Client Servicing, Operations & Maintenance, Parking Management system, Vehicle tracking system.
  • Proficient in managing & leading teams for running successful operations & experience of developing procedures, service standards for business excellence.

Areas of Expertise

 

Customer Service Management

Complaint Handling & Resolution

Strong IT SkillsCustomer Satisfaction Enhancement

Operations & Maintenance

Vehicle Tracking SystemTeam Management

Business Development

Parking management

Last Resume Update May 7, 2018
Address indore, India
E-mail aa_28_1999@yahoo.com
Phone Number 00919893059875

Experience

ateco
division manager banking automation and IT
Oct 2009 - Oct 2016
Responsibilities:
• Plans and coordinates customer projects related to company Products which includes ATMs, Cash Deposit Machines (CDMs), and Banknote recyclers.
• Business Development and Bringing orders ( In terms of Company products and AMCs.)
• Maintains a high level of customer satisfaction through pro-active attention to customer requirements and positive customer interactions.
• Performs all administrative duties including record keeping and information reporting.
• Takes a lead role to project team members as well as in resolving difficulties, complex technical problems and escalated customer situations.
• To ensure completion of projects according to strict deadlines, within budget and in compliance with statutory requirements.
• Serves as a focal point of communication between the manufacturer and the customer on project related issues.
• Managing SLA for existing maintenance bases while promoting and pursuing additional contract maintenance, ancillary sales and other revenue-producing opportunities.
• Involves in project cost calculation and project / company risk management

Education

jiwaji university
BE Electronics and telecom
Jul 1985 - Jul 1990

Contact Candidate