Anusha Pandey

assistant supervisor

Experience  

World link Communications Pvt. Ltd 

Enterprises Customer Account Assistant Supervisor (Revenue Department)                                                  (Nov2015-Till date)

-Supervise staff with daily operations

-Reporting (google sheet)

-Preparing Daily Credit Collection Report (Ms. Excel)

-Handling TDS of all customers

-Handlings Calls and Calling Clients for various purpose

-Handling billings, bank documents

-Visiting client for various purpose (Corporate Clients)

 

Qatar Aircraft Catering Company (QACC)

Qatar Airways (Jan 2015-june 2015)

Cashier (Shift In charge)  

-To allocate duty for staff

-To maintain record of all incoming and outgoing materials

-To maintain hygiene and safety

-To update all the files in system (Microsoft excel)

-To deal with customer incase of complain

 

 

Access Education Network Pvt. Ltd.                                              [Feb2012-July2012]

Counselor

- Documentation

- To guide applicants

 

Nando’s, Reading (The Oracle) [Mar 2010- 2011 dec]

 

Door Host, Customer Service & Cashier

- To Welcome customers in a polite and friendly manner,

- To take phone orders and till orders,

- To ensure customer experience good food and service,

-To ensure restaurant areas are clean, tidy and safe, and

-To help other member of staff in a willing and positive manner.

 

Royal Tandoori Restaurant, Royal County Hotel, Reading         [july.2009-

 

Feb2010]

 

Receptionist, Customer Service Assistant & Waitress

 

-To take bookings for the room and arrange taxi to the customer as required,

- To receive and distribute telephone/email  messages as appropriate,

-To deal with customer queries about the service in a responsive and courteous manner,

-To ensure customer experience good service during their stay, and

-To help other member of staff.

 

Education

Bachelor’s Degree In Business Management (2011-2014)

Shanker Dev Campus, Putalisadak

HND in Business Management  [2009-2011]

Queensland College, Reading, united kingdom

Higher Secondary Level (EQV. A-Level)   [2006- 2008]

Nobel Academy, Kathmandu, Nepal

School Leaving Certificate Level (EQV. GCSE Level)  [2004- 2006]

Rhododendron English Boarding School, Kathmandu, Nepal.

 

Skills

-Flight safety training

- Proficient in Microsoft Word, Excel, PowerPoint, Internet and E-mail (training in computer literacy and typing)

- Training in Business Administration & Office Management.

- Leadership skills gained through working with new colleagues in my most recent  employment. I had the opportunity to monitor, supervise and train them.

-Oral communication skills developed through participation in different debate and discussion during academic seminars.

- Customer service skills developed through my previous employments where I had  an opportunity to work with the customers directly.

-Fluent English, Hindi and Nepali.

Last Resume Update February 13, 2018
Address kathmandu, Nepal
E-mail ansa0239@gmail.com

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