Afshan pathan

Coordinator & Admin Assistant

Ambitious. Apply innovative ideas for achieving best results. Motivated self-starter with a passion to succeed & desire to excel. Communicative

 

Mastering  skills such as

  • Interpersonal & Communications,
  • Travel Coordinator
  • Insurance,
  • DO Coordinator for Ocean & Air Freight
  • Admin,
  • Assisting in HR Recruitment & Relocation process,
  • Time management & Meeting Deadlines
  • Team work
  • Punctuality & Hard work, Always Been punctual where ever i have worked as i believe that being on time is the essence of showing respect to your Job & also starting your tasks on time & ending on time !
  • Go getter Attitude & A Fast Learner
  • Multitasking
  • Organize & Plan
  • Work under pressure alongside Prioritizing

 

Certificates

  • Operational Department Trainee – Lama Tours
  • Time Management – Spear Head
  • Basc First Aid & CPR – Gulf Venture

 

Achievements

  • Seeking ways to implement actions
  • Find solutions & work on it
  • Accomplishing skills gradually & work on advancement
  • Face new challenges & be calm and composed at times of pressure
  • Work on mistakes & towards betterment
  • Express confidence level when multitasking & differentiating priority
  • Gained immense knowledge from offered positions & from people of organization
  • Systematic coordination with internal staffs & external clients
  • Collaborating with Team & working together on projects
  • Enhancement in communication skills
  • Organized way of approach towards followups , backups- folders, information stored, details, daily work schedule
  • Back office Coordination
Last Resume Update October 24, 2018
Address DUBAI, United Arab Emirates
E-mail afshansp@gmail.com
Phone Number 0567301074

Experience

PANALPINA
Admin Assistant & DO Coordinator – Ocean & Air Freight
May 2017 - Jun 2018
Admin duties :
• Handle Front desk duties . Liaise with Internal staff & Departments for Office related requirements
• Documentation / Bank Statement Reports & Maintain for Backups / Expense claims
• Assist HR Team with Attendance Report / Formalities –To do List during New Joiners & Leaving Employees / Travel Reports & Plan Itinerary for Relocation process
• Travel Bookings – Coordinate with Travel Agents & Managers for Ticket issuance, Hotel Bookings
• Maintain Admin records & Files
• Chq preparation & Record keeping

DO Coordinator :
• DO Releases & B/L Exchange of both Ocean & Air Freight, Final DO‘s to Consignees
• Coordinate with Consignees, Shipping line & Agents concerned to expected Arrivals / Invoices for Final DO Charges / Cargo Arrival Notices.
• Prepare Files / Liaise with Operation Team related to respective Freight Documents & Cases
• Coordinate with Origin Offices regards to B/L’s / AWB’s & Shipment details.
• Awareness on required Documentation for Releases / BL Exchange
• Update Consignee / Agents if their are any changes on Release Rates , Procedures , Container clearance from Port.
• Understanding of shipment procedures & Formalities
HEINZ AFRICA & MIDDLE EAST
Travel Coordinator & Admin Assistant– HR Department
Aug 2014 - Aug 2015
• Manage & Organize End to End Business Travel for all Managers residing in Dubai but not limiting to those around the Globe (Inbound & Outbound).
• Coordinate & Plan the arrangements as per their Itinerary such as Ticket/ Hotel / Local conveyance Visa & all the necessary requirements that come under each category.
• Liaise with suppliers for placing the Travel package according to Agenda & Negotiate for rates whenever needed
• If new destinations added then Research about it to keep a better understanding of all arrangements, such as ; Mode of Transportation, Airport location & proximity from work place, Airlines & their respective Terminals
• Being a part of HR Team Adhere to follow Travel Policies & keep in track for recent changes, Educate New Travelers about the procedures & make sure all the employees follow the same
• Keep safety & security measures in mind when sending Managers to countries that can cause a threat of crime, eg – Protocol service : Immigration assistance along with pick & drop service to & fro, Hotels that do not compromise on security standards, etc
• Follow Budget based system when preparing the Travel Package
• Maintain a Travel Data sheet along with its back up for future followups
• Check Expense claims & see to it that packages / Sub packages are applied according to its usage
• Prepare LPOs for issuance of tickets
• Invoice : clearing all before its due date & updating Accruals sheet if needed
• Provide Travel Admin assistance to the HR Team such as Documentation - Approved petty cash, Visa Bills, Trade license of Distributors, Invoicing, Employee backup folder
• Prepare Visa Docket & update time to time, keep in track of new procedures along with Visa Applications forms of countries
• Understanding of Immigration rules & Visa procedures
• Assist HR Recruiter in organizing Candidates Travel plan coming for Interview along with End to End arrangements for Relocating New employees
• Prepare Hotel apartments list from time to time & compare rates
• Last but not the least assisted in Recruiting process from posting Job Adds to Head Hunting & sending mails to eligible candidates , from Screening resumes to calling shortlisted Candidates.
AXA INSURANCE
Motor Claims Executive
Mar 2008 - Aug 2011
• Register & assign of new claims into the system
• Inter-department coordination
• Attend to correspondence and provide efficient service to client
• E-filing of motorist report
• Engage of surveyor /contact with workshop/ agencies on repair cost
• Updating of data , prepare computation of motor insurance
• Review claim files/ documentation and issuance of local purchase order (LPO).
• Follow up claim documentation with insured , agent , workshop
• Train and guide junior staff.
DU
Document Coordinator & Customer Service agent
May 2007 - Oct 2007
• Documentation coordinator , responsible for backup support for Document Control
• Support call center at the same time, attending in bond calls and processing dealer Activation, Handling customer’s issues, out bond calls as a part of survey.
• Initiate sales and marketing activities, including phone calls, e-mails.
• Attend inquiries regarding Postpaid & prepaid activation; packages provided , the respective numbers they looking for,
• Prepare a list of customers data who wish to complain, activate their numbers or who have already activated the given numbers , have inquiry.
• Handle customer's complaint in accordance with the company’s guidelines and policies
• Coordinate with shop agents area wise.
FIRST GULF BANK
Telesales Agent
May 2006 - Apr 2007
• Worked for the Business Development Department under Credit Cards Marketing section.
• Selling beneficial products and facilities provided by the bank on the customers’ credit cards like balance transfer, quick cash, easy loan/easy payment.
• Coordinate with credit card department agents if any complain arises , with call center agents to waive off certain fees.
• Help customers with their inquiries, sort their complains.

Education

AMITY UNIVERSITY - DUBAI
MBA
Aug 2011 - Aug 2013
TRAVEL ADMINISTRATION
AMERICAN HERITAGE UNIVERSITY - DUBAI
BBA
Sep 2004 - Jan 2009
BUSINESS ADMINISTRATION UNIVERSITY

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