Abhilash FrancisRetail Sales and Operations Professional
Retail Sales Professional with over 10 years of experience in Strategy Formulation, Inventory Management, Promotional campaign management and Store/Merchandise Operations across retail sector. I excel at providing operational and management expertise that drives consistent store success and provides exceptional customer service and support.
I have delivered clear and constructive strategic insight and development plans that lead to business growth opportunities in the organization. I have many years of advanced team-building skills behind me and have successfully inspired sales teams to meet targets and achieve high-performance objectives. My abilities and experience is an instrumental asset in exceeding sales forecasts and growth.
My experience in securing new customers, analyzing market and competitive trends, closing profitable deals and nurturing beneficial relationships positions me to substantially impact in the organization. By leveraging product expertise and keen insight to implement strategic sales and marketing solutions, I excel at connecting with key decision makers and quickly building profitable, lasting partnerships that sustain revenue growth.
Successfully worked with large teams while leading and training them to achieve their respective targets. Also led cross cultural teams spread across UAE, New Zealand and India.
|Last Resume Update||October 24, 2018|
|Address||Dubai, United Arab Emirates|
Retail Shop Supervisor
Customer Service Manager / Retail Shop Supervisor
Key Areas Responsibility:
Marketing Strategies & Visual Merchandising
Planned, executed strategies and handled promotional campaigns for sales initiatives for brand leveraging & to increase market penetration.
Design and implement various strategies, viz POPs, Display, Customer Interaction, Marketing Campaigns profits for the store.
Inventory & Vendor Management
Managed the inventory system of the store, place orders to restock the merchandise while managing the outflow and inflow of the inventory of goods by recording the day-to-day transactions.
Responsible to monitor delivery of the incoming goods with excellent quality thereby coordinate with the purchase department & vendors.
Monitored overall operation of stores like Issue/Receiving of material, Store Management, Receipt of Goods, ensuring Storage requirement, supervising shift & store operation.
Handled cash and prepared credit, sales and stock reports as a part of daily closings while managing the expenses of the store and maintained the daily and monthly accounts ledgers.
Responsible for planning the Store Layout and the inventory as per Quantity, Margin, Mark-up, Markdowns etc.
Customer Relationship Management
Maintained the healthy business relations with clients & external associates for securing repeat business.
Responsible for working towards solving customer’s queries and complaints efficiently with long-term loyalty.
Managed customer relation operations for increasing the level of sales growth and achieved total customer satisfaction through accurate & timely delivery.