CUSTOMER SERVICE EXECUTIVE

at Walters Solution
Location Dubai, United Arab Emirates
Date Posted January 11, 2019
Category ADMIN JOBS
Job Type Full-time

Description

Looking for a experienced Customer Service Executive in Dubai. Interested Candidates can apply.

Industry: Logistics

Job Details:

  • Promotes good customer relations by providing customer satisfaction with a friendly behaviour.
  • Keeps in touch with existing customers to take feedback about services being delivered, their future needs, information about competitors’ activities.
  • Assists in preparing reports pertaining to business development and sales to the senior management whenever required.
  • Re-directs customer inquiries to appropriate personnel within the company and who can assist in resolving the complaints.
  • Receives and responds to inquiries or complaints regarding the Business Unit’s services, and ensures it is resolved in a timely manner
  • Maintains a detailed and updated database on customers which is periodically reviewed to maintain accurate information.
  • Analyses customer feedback and ensures necessary action is taken on improvement areas.

Job Requirements:

  • Candidate should have bachelor degree.
  • Applicants should have a strong customer focus.
  • Outstanding organizational and time management skills.
  • Excellent written and verbal communication skills.
  • Strong organizational skills with the ability to multitask.
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