CUSTOMER SERVICE EXECUTIVE

at Eagle HR consultancy
Location Dubai, United Arab Emirates
Date Posted November 7, 2018
Category Admin Jobs
Job Type Full-time

Description

We are hiring eligible candidates for the post of  customer service executive in Dubai. The purpose of the Customer Service Executive role is to assist the department in doing just that. You will be responsible for making bold decisions and working in an agile way in order to deliver a first class service working in a multi-skilled position.

Industry: IT Enabled Services

Key Responsibilities:

  • Answer telephone and email inquiries regarding customer bookings, pricing, cancellations, amendments and billing queries.
  • Ensure all customer interactions adhere to our internal quality standards - and are focused on a near perfect Customer Satisfaction Score
  • Liaising with internal colleagues and external customers and in order to resolve problems and ensure an effective and professional service delivery.
  • Keeping the company information secure and confidential.
  • Adhering to the company policies and the tasks assigned by the direct management and meeting the KPIs assigned by the direct management by meeting and exceeding to the standard guidelines and recommending improvements in the existing procedures.

Job Requirements:

  • Focused with attention to detail and strong listening skills.
  • Effective verbal and written communication skills.
  • Customer-centric, empathetic, and patient.
  • Advanced speed and efficiency in typing and keyboard skills with good.
  • knowledge of basic Windows Applications.
  • Good analytical and problem solving skills
  • Honest, acts with integrity and responsible.
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